Your Human and AI-Powered Medication Adherence Partner For High-Risk Patients
We integrate human and AI-powered phone agents directly into existing health system workflows to make medication management and care coordination easier for high-risk patients.
Trusted by local community organizations
Trusted by local community organizations
Medication non-adherence leads to avoidable hospital visits and readmissions
Poor medication management leads to medication non-adherence. This leads to short and long-term complicated health challenges that lead to avoidable hospitalizations and readmissions.
For patients with chronic conditions to thrive, health systems need to be able to deliver quality, ongoing care for at-risk patients
COUNSELMEDS, your medication management partner for at-risk patients
Within 48 hours of the referral, patients receive a call from a licensed pharmacist for an initial intervention, followed by 29 days of medication management and care coordination services from an AI-powered phone agent. This hybrid service prevents at-risk patients from avoidable hospitalizations or readmissions due to poor medication management, and ultimately leads to significant cost savings for the health system.
Human + AI-Powered Phone Agents
Licensed Pharmacists
State Licensed
Trained in Cultural Competence
Diversity in Lived Experience
Performs services via phone and/or video conferencing
Care about the well-being of every patient
AI-Powered Phone Agents
Frequent Automated Follow-Ups
Medication Reminders and Adherence Tracking
Symptom Monitoring and Risk Alerts
Culturally and Linguistically Adaptive Communication
Data Integration and Reporting
Set a new standard for accessible, personalized, and ongoing care
We power health systems to deliver accessible, personalized, and continuous care that keeps patients healthy and supported well beyond discharge. Our model makes it easy for health systems to reduce readmissions and achieve significant year-over-year cost savings.
Learn more ›Our phone-based care and coordination of home medication delivery makes it easy for low-income and older adults to access support and stay connected to care—no apps, no internet, just a phone.
AI-powered phone agents allow us to scale personalized care to show patients' needs are important and unique. Our approach allows us to build trust and improve satisfaction and patient engagement.
Our hybrid model delivers continuous, coordinated care that improves patients’ recovery in the first 30 days after discharge for short term outcomes and monthly monitoring to achieve long-term health outcomes.
How it Works
Initial Contact + Ongoing Support
We Serve Patients Managing Chronic Conditions
HIV/AIDS
Diabetes
Heart Disease
Cancer
Asthma
Mental Health
Alcohol/Drug Use
Substance Abuse
High Blood Pressure
Diet and Weight Loss
Our Goal Is To Reduce ER Readmission Rates By Providing Personal Pharmacists Who Care
We Serve Patients In Unique Situations
Managing chronic Diseases
Moving one level of care to another
At risk for hospital Readmission
Transportation barriers
Provider’s Discretion
Documentable non-adherence
Language barriers
High-risk medication use
